We are sorry to bring you inconvenience. If you are not satisfied with your order, please contact our customer service to initiate the return process within 7 days upon receiving your item(s).
Please read our return policy carefully and make sure that all criteria are met before sending back any items to us. This return policy is applicable to all items in our site except those specially marked.
* We accept returns for in-stock items that labeled as "in-stock", "quick ship" or "accept-return" in the product page.
* Custom items (tailor-made items) are made according to unique requirements; No returns and no exchanges for items labelled as custom-made or tailor-made in the product page. Thank you for your understanding!
1. You can initiate a return for most new and unopened items within 7 days of delivery for a refund.
Sale items can not be returned. There is a 20% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.
Other notes of our return policy
2. We must receive your returned items at our processing facility within 30 days of delivery.
* Because products decrease in value over time, Sheprom.com will issue a partial refund for items received more than 30 days after delivery, depending on elapsed time and condition of merchandise.
3. All items must be in a re-saleable condition, i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
* We reserve the right to refuse to refund items returned in not re-saleable condition. Goods returned in an unsatisfactory (opened or used) and not in a re-saleable condition may be returned to you at your expense or awarded a partial refund.
4. For combination purchases/ multi-buys you must return any ‘free’ items back to us to process a refund.
5. The original shipping charges will be deducted from your refund.
6. For hygiene reasons, we cannot offer refunds on pierced jewelry or hat/hair extensions unless they are of quality problems.
7. Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and a partial refund may be issued.
What are not considered to be quality problems?
1. The problem of color aberrations. Because of different monitors, light, etc, color aberrations are absolute difficult to avoid.
2. Size Problem. Because of different measure methods of different people, there might be subtle differences in size. The existence of 2-3 inches of error is normal.
3. Subjective Views. Subjective feelings such as “the fabric is too thick”, “the texture is too hard”, “it is not suitable for me”, “I don’t like the way it looks at me”, etc, are not belonging to the quality issues of our acceptance.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Sheprom's sole discretion.
1. Submit a return request at to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. By returning item, customer should pay shipping cost by himself. All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, brokerage fees etc).
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.